At SHOGLA, we make every effort to ensure that all the products we offer are of the highest quality. And if there is a problem, we will do our best to fix everything.
Each product is covered by a 2-year warranty from the date of purchase against any defects.
What does the warranty cover?
Any manufacturing defects. If the product is damaged during delivery, you must notify us immediately with photographic evidence.
What is not covered by the warranty?
Normal wear and tear, including scratches or marks on products and degradation of straps. Damage caused by improper use or storage, or damage caused by neglect or accident. Damage caused by solvents or chemicals including sunscreen, hairspray, alcohol, etc. Deformation due to excessive heat.
In the case of sunglasses, fogging (the lenses fog up due to sweat). Lens degradation or delamination due to exposure to chemicals, salt water, pool chemicals, etc. Lost or stolen merchandise after delivery. If the carrier marked the shipment as "Delivered", the order is considered completed.
How do I submit a warranty claim?
The warranty claim must be submitted via the online system: Warranty claim form .
Please email us at hello@shogla.com with the subject line "Warranty Claim"
The email must include your name, order number and a detailed description of the problem. You must attach photographic documentation and show the defect.
If the product is found to be defective under the 2-year warranty, you will receive the required replacement part or receive a prepaid return label to send it back. For a limited number of countries we are unable to offer prepaid return labels and will then cover the cost via direct deposit.
If the product we receive is found to be defective, we will ship you a repaired or new product free of charge.
